Blogs

    Our Blogs

    15 Reliable Customer Service Principles Agents Need to HackĀ 

    15 Reliable Customer Service Principles Agents Need to HackĀ 

    Even more crucial than the good or service you are selling to your customers is their experience. If your user experience is subpar, you risk losing customers to rival brands even if your product is excellent.
    Read More
    Unlocking Business Success: What Makes a Business Process Management Successful?Ā 

    Unlocking Business Success: What Makes a Business Process Management Successful?Ā 

    Business process management is the discipline to manage and improve business processes. This will enhance the overall performance, efficiency, and effectiveness of your work.
    Read More
    Customer Experience: Ways to Turn Dissatisfied Customers into Brand Advocates

    Customer Experience: Ways to Turn Dissatisfied Customers into Brand Advocates

    Happy customers tend to stick around, make repeat purchases, and bring in new business through positive word-of-mouth. However, even the most customer-focused companies sometimes encounter unhappy customers.
    Read More
    Reach your Goals with Quality Customer Service Experience Ā 

    Reach your Goals with Quality Customer Service Experience Ā 

    Quality customer service is as essential as the experience of your customers. You need to focus on customer satisfaction, use technology innovatively, and deliver exceptional service like JindalX has been doing since 2 decades.
    Read More
    Importance of Customer Support: Thriving in a Competitive MarketĀ 

    Importance of Customer Support: Thriving in a Competitive MarketĀ 

    Customer support is not merely a reactive function in business but plays a pivotal role in differentiating a company from its competitors and driving overall success.
    Read More
    Enhancing the Customer Experience with AI Powered Chatbot: The Ultimate Game-Changer

    Enhancing the Customer Experience with AI Powered Chatbot: The Ultimate Game-Changer

    Customers no longer base their loyalty solely on the quality of products or services; they demand exceptional interactions and personalized experiences with brands.
    Read More
    A Step-by-Step Guide to Implementing Amazing Customer Service Strategy

    A Step-by-Step Guide to Implementing Amazing Customer Service Strategy

    Building a strategy is like making a roadmap for how a company talks to and helps its customers. It's really important because it helps a company give good service all the time and keeps customers happy.
    Read More
    What Makes a Good Customer Service? 15 Proven Practices for Quality Customer ServiceĀ 

    What Makes a Good Customer Service? 15 Proven Practices for Quality Customer ServiceĀ 

    Today's customer service options go well beyond the typical telephone support professional. It's accessible through Call, social media, text messages, email, and the web.
    Read More
    Types of Call Centers for Your Business Growth and Success You Need to KnowĀ 

    Types of Call Centers for Your Business Growth and Success You Need to KnowĀ 

    In today's customer-centric business landscape, businesses strive to deliver exceptional service and engage with their clientele and call centers play a pivotal role in providing support and service to customers.
    Read More
    27 More Spectacular Helpful Points to Know Before Partnering with BPO Company In India

    27 More Spectacular Helpful Points to Know Before Partnering with BPO Company In India

    In today's globalized business landscape, partnering with a Business Process Outsourcing (BPO) company in India has become a strategic move for many organizations seeking to enhance operational efficiency.
    Read More
    Exploring the Benefits of Customer Service for Successful BusinessĀ 

    Exploring the Benefits of Customer Service for Successful BusinessĀ 

    As businesses navigate the dynamic and hyper-connected landscape of today, the role of customer service has evolved from being a mere support function to becoming a strategic cornerstone.
    Read More
    Understanding What is CSAT in BPO: How to Measure Scores and Grow More than 21%?

    Understanding What is CSAT in BPO: How to Measure Scores and Grow More than 21%?

    In the dynamic business process outsourcing (BPO) environment, customer satisfaction remains an important metric of the success and efficiency of service delivery.
    Read More
    Pros & Cons of Business Process Outsourcing: The Ultimate Guide

    Pros & Cons of Business Process Outsourcing: The Ultimate Guide

    Business process outsourcing providers come with tons of advantages that can assist your organization to reach your aim at a steady rate and get you closer to success.
    Read More
    7 Benefits of Quality Customer Service Ā 

    7 Benefits of Quality Customer Service Ā 

    Quality customer service is a cornerstone upon which businesses build enduring relationships with their clientele.
    Read More
    12 Successful Ways to Maximize the Potential of Customer Service Strategy

    12 Successful Ways to Maximize the Potential of Customer Service Strategy

    Technological advancements are constantly reshaping industries. In a highly competitive business landscape, the success of any company relies on its ability to provide exceptional customer service.
    Read More
    Fundamentals of Technical Customer Support

    Fundamentals of Technical Customer Support

    Providing outstanding support is not just about resolving issues; it is about crafting remarkable customer experiences that foster loyalty and set your brand apart from the competition.
    Read More
    10 Metrics to Measure Customer Support Outsourcing

    10 Metrics to Measure Customer Support Outsourcing

    In today's rapidly evolving business landscape, delivering a superior customer experience (CX) that meets the digital customer expectations is the key to organizationsā€™ growth.
    Read More
    The Customer-Centric Edge: 25 Essential Customer Service Skills Driving Business Growth

    The Customer-Centric Edge: 25 Essential Customer Service Skills Driving Business Growth

    In this blog, we will explore 25 specific customer service skills that focus on empathy, active listening, and technical adaptability, supported by relevant statistics to highlight their business impact.
    Read More
    Stay Ahead of Peers with Custom Call Center Outsourcing Solutions: Pros, Cons & Proven Strategies

    Stay Ahead of Peers with Custom Call Center Outsourcing Solutions: Pros, Cons & Proven Strategies

    The market for contact center outsourcing, which was valued at USD 97.22 billion the year before, is anticipated to grow at a CAGR of 7.01% over the following five years to reach USD 145.88 billion.
    Read More
    Impact of Call Abandonment Rate in Call Center Services

    Impact of Call Abandonment Rate in Call Center Services

    Call abandonment is inevitable but lowering call abandonment rates in the contact center industry is considered the most powerful performance lever to enhance overall customer experience (CX).
    Read More
    Generative AI in Customer Service: 4 Ways AI Will Reshape Customer Experience

    Generative AI in Customer Service: 4 Ways AI Will Reshape Customer Experience

    As generative AI makes its way into the realm of customer service, the line between human and machine assistance blurs, giving rise to a quirky world where our digital companions might just become our most trusted confidants.
    Read More
    Meeting the pace of on-demand travel companies with fast and customized customer support outsourcing

    Meeting the pace of on-demand travel companies with fast and customized customer support outsourcing

    The average email response times by Travel agencies is 12.53 hrs, Airlines 16.36 hrsā€Æand 9.20 hrsā€Æby Ground Transportation companies (trains, busses, car rentals).
    Read More
    Voice and Non-Voice Process: Which is More Effective in Your Customersā€™ Journey?

    Voice and Non-Voice Process: Which is More Effective in Your Customersā€™ Journey?

    In today's rapidly evolving business landscape, delivering a superior customer experience (CX) that meets the digital customer expectations is the key to organizationsā€™ growth.
    Read More
    Understanding BPO and call center: What to choose for your business?

    Understanding BPO and call center: What to choose for your business?

    Besides a bomb product or service, your business needs to harness additional functions such as marketing, technology, finance, and more to deliver exceptional customer experiences.
    Read More
    5 BPO Metrics to Track to Improve CX and Business Outcomes

    5 BPO Metrics to Track to Improve CX and Business Outcomes

    The significance of a positive customer experience cannot be overstated in achieving business success. It helps create a differentiating factor for businesses in the same industry serving similar demographics and geographies.
    Read More
    5 Ways an Indian Call Center Helps Businesses Improve Customer Experience

    5 Ways an Indian Call Center Helps Businesses Improve Customer Experience

    Outsourcing to an Indian call center is a cost-effective solution for businesses to provide excellent customer service and ensure success.
    Read More
    Why Is Managing a High-Performing In-House Voice Process Team Challenging for Companies?

    Why Is Managing a High-Performing In-House Voice Process Team Challenging for Companies?

    Common roadblocks to effective in-house voice process management include a lack of well-equipped workforce/ infrastructure, inadequate team training and development, and hiring and managing workforce.Ā 
    Read More
    Customer Service Process in the Digital Age: 3 Proven Tips to Help You Improve Customer Encounters

    Customer Service Process in the Digital Age: 3 Proven Tips to Help You Improve Customer Encounters

    According to a Deloitte report titled "Customer service in the digital age", new customer touchpoints are appearing against a backdrop of rising expectations. And why not? Everything is now at the fingertips of customers.
    Read More
    Never-Ending Dilemma of Choosing the Right Call Center Company

    Never-Ending Dilemma of Choosing the Right Call Center Company

    Do you think itā€™s feasible for a product-based firm to scale up fast while focusing on non-core, administrative processes like customer service? Or did they outsource it to one of the call center companies?
    Read More
    Facilitating On-demand economy growth with impeccable customer experience

    Facilitating On-demand economy growth with impeccable customer experience

    The on-demand labor market is expected to flourish by 18.5% annually in the next 5 years. But with the rise in demand comes a set of challenges for businesses in meeting customersā€™ needs.
    Read More
    5 Ways Bpo Companies Help You Build Customer Loyalty

    5 Ways Bpo Companies Help You Build Customer Loyalty

    By partnering with a prominent BPO partner, businesses can focus on building their brand and providing high-quality products and services, while the former takes care of the operational logistics of customer service, support, and engagement.Ā 
    Read More
    Consultative Sales Vs Telesales: Understanding the Difference and Impact on Digital Customer ExperienceĀ 

    Consultative Sales Vs Telesales: Understanding the Difference and Impact on Digital Customer ExperienceĀ 

    Both techniques can be effective and create an impact on customer experience metrics such as net promoter score (NPS), retention rate, and customer satisfaction score (CSAT).
    Read More
    How eLearning Platforms are Using Omnichannel Tech Support to Take Education to The Last MileĀ 

    How eLearning Platforms are Using Omnichannel Tech Support to Take Education to The Last MileĀ 

    The eLearning sector is revolutionizing the traditional learning landscape, offering innovative solutions at competitive prices to enhance teaching and learning ā€“ making it accessible to all.
    Read More
    How Performance Management Solution Improves Customer Experience

    How Performance Management Solution Improves Customer Experience

    By leveraging a performance management solution, team leaders can provide timely responses and requisite guidance to their teams to improve their KRAs.
    Read More
    The Role Gamification Plays in Enhancing Customer Loyalty and Retention

    The Role Gamification Plays in Enhancing Customer Loyalty and Retention

    Gamification involves incorporating game-like elements, such as points, badges, and leaderboards, into non-game contexts to motivate and engage users.
    Read More
    How Technology Changed Customer Experience in the last 2 Decades

    How Technology Changed Customer Experience in the last 2 Decades

    Outsourcing was not a new phenomenon in the 70s; it became global in the 80s when transport and telecommunication became more affordable and convenient. Learn how contact centers grew and more.
    Read More
    Revolutionizing Underperforming Sales with Innovative CX Strategy

    Revolutionizing Underperforming Sales with Innovative CX Strategy

    The journey of a good prospective customer begins with product discovery through an advertisement or based on their requirements and continues even after the purchase.
    Read More
    Win-Win Situation: How Outsourcing CX Helps RMG Achieve Better Results

    Win-Win Situation: How Outsourcing CX Helps RMG Achieve Better Results

    Outsourcing CX proved to be a strategic move for a prominent RMG business, resulting in better results, like increased customer satisfaction, cost optimization, and operational efficiency.
    Read More
    Know When Your Business Needs to Outsource

    Know When Your Business Needs to Outsource

    Even if your business has a bomb service or a product to sell, you need the remaining departments to be as efficient in helping you build a sustainable competitive advantage.
    Read More
    Debunking the Customer Engagement Code for the Digital-First WorldĀ 

    Debunking the Customer Engagement Code for the Digital-First WorldĀ 

    Businesses report 40% improved operational efficiency, 35% enhanced CX and 25% increased business agility by adopting digital CX solutions.
    Read More
    Building an Outsourced Team for Customer Support

    Building an Outsourced Team for Customer Support

    Identifying the right partner, defining goals and processes, and providing effective training.
    Read More
    Work From Home and Customer Experience

    Work From Home and Customer Experience

    Learn how our personalized and customer-centric approach helped businesses achieve the unexpected amidst the tumultuous COVID-19 phase.
    Read More
    How CX Is Helping Food Delivery Companies Grow

    How CX Is Helping Food Delivery Companies Grow

    Managing the interaction between different stakeholders like delivery platforms, restaurants, and customers is the key to the success of online food delivery.
    Read More
    Everything You Need To Know About Chat Support Outsourcing!

    Everything You Need To Know About Chat Support Outsourcing!

    How does it feel when your customers say ā€” ā€œThank you so much for the best service.ā€ ā€œYou guys are the best." "Appreciate quick turnaround.ā€ Great, right? This is what a brand would aspire for in the present competitive...
    Read More
    How Does Business Process Outsourcing Work?

    How Does Business Process Outsourcing Work?

    In the ever-changing business world, companies need to ramp up their facilities and functions as they grow. However, growth is tough owing to multiple challenges like costs, expertise, time, and other operational...
    Read More
    Customer Service and Customer Experience

    Customer Service and Customer Experience

    Customer experience dynamics are changing rapidly. It is important to understand what people need when they require your service. You should be available to help them quickly and efficiently. Thatā€™s why companies are...
    Read More
    The Ultimate Guide to Outsource Your Business for the First Time

    The Ultimate Guide to Outsource Your Business for the First Time

    If you are thinking about Outsourcing, let me first congratulate you for taking the first step towards making your business more efficient and for putting it on a steeper growth curve. In the current business environment and the way...
    Read More
    How to Make Sure Your Chat Support Services Succeeds?

    How to Make Sure Your Chat Support Services Succeeds?

    Businesses have realized that the key to their growth is delivering an exceptional experience throughout a customerā€™s journey. This will not only ensure customer retention but will also convert customers into brand advocates, who...
    Read More
    Has Covid-19 impacted the Technology Vs. Humans debate?

    Has Covid-19 impacted the Technology Vs. Humans debate?

    In an earlier article AI vs. HI - Are we asking the right questions?, I had written about my views on the ongoing debate about how AI is all set to take over the role of humans in customer support functions. My observations...
    Read More
    4 Easy to Outsourced Business Process Services

    4 Easy to Outsourced Business Process Services

    Four business processes that can easily be outsourced There comes a time, at least once during the entire metamorphosis of a business when it has to decide whether it needs to outsource its processes or not. The criticality...
    Read More
    Train to retain Importance of upskilling in retaining talent

    Train to retain Importance of upskilling in retaining talent

    In my last blog, Upskill. Reskill. Repeat., I wrote about organizations needing to create a culture of continuous learning, especially in these times of rapid technological advancement, as a means to stay competitive...
    Read More
    COVID-ifying Customer Experiences

    COVID-ifying Customer Experiences

    The change in customer behavior, resulted from the outbreak of the novel coronavirus has compelled businesses to rethink about what customer care means during these testing times. It has forced organizations to review an...
    Read More
    Going beyond shopping cart abandonment in E-Commerce

    Going beyond shopping cart abandonment in E-Commerce

    A trend commonly observed in online shopping than in brick and mortar retail outlets represents a large gap in potential conversions. It is estimated that the percentage of cart abandonments ranges fro...
    Read More
    Outsourcing Business Intelligence

    Outsourcing Business Intelligence

    Data forms the core of cyberphysical systems (CPSs), which are considered the backbone of the fourth Industrial Revolution. It is increasingly influencing decision-making. Experts predict that by 2025, there will be 163...
    Read More
    Revenue Cycle challenges in this new decade

    Revenue Cycle challenges in this new decade

    As entire nations encourage their populations to stay inside to avoid COVID-19, healthcare providers are more active than ever in response to the outbreak of the novel coronavirus. The current environment for...
    Read More
    Customer Support Service @ Work From Home

    Customer Support Service @ Work From Home

    The outbreak of COVID-19 pandemic is showing catastrophic consequences worldwide. The disruptions in our day-to-day lives and businesses are beyond imagination. The spread of novel coronavirus, especially in...
    Read More
    Is E-Commerce immune to COVID-19?

    Is E-Commerce immune to COVID-19?

    History has shown how lifestyles get affected with the emergence of every economic recession or pandemic worldwide. For instance, the SARS outbreak in 2002-2004 led to the growth and expansion of the then small...
    Read More
    A patient-centric RCM for better healthcare services

    A patient-centric RCM for better healthcare services

    Revenue Cycle Management (RCM) is a broader term, focusing largely on the financial aspect of healthcare. While it is often believed that revenue cycle interactions are handled as business processes between healthcare...
    Read More
    Context, Consistent, Comprehensive – 3cs of an Effective CX Strategy

    Context, Consistent, Comprehensive – 3cs of an Effective CX Strategy

    The emphasis of organizations today is to elevate their customersā€™ experiences at every touchpoint of their customerā€™s journey. And to understand and enhance these interactions the fundamental starting point is to identify those...
    Read More
    Upskill. Reskill. Repeat.

    Upskill. Reskill. Repeat.

    The world is obsessed with technology, and rightly so. The last decade and a half has seen an unprecedented level of technological innovation and business disruption caused by it. Most organizations have made innovation...
    Read More
    AI vs. HI – Are we asking the right questions?

    AI vs. HI – Are we asking the right questions?

    Will machines take over the world eventually? Movies like Terminator romanced with this idea as far back as 1984. This was thirty five years ago. The last decade and a half has seen significant development in the field of AI,...
    Read More
    Are your customers ready to acclimatize to your digital strategy?

    Are your customers ready to acclimatize to your digital strategy?

    The scope of innovation has multiplied rapidly with the increase in digitization and processing of data by mobile devices. Recent research has featured how the extraordinary properties of digital technology enable newer types of...
    Read More
    Innovation is not just about technology, itā€™s a change in mindset

    Innovation is not just about technology, itā€™s a change in mindset

    Innovation is a new idea or a new way of doing things. It could be a change in something that is established or it could be a new way of looking at a problem to identify a new solution. It is a process of thinking creatively, and what...
    Read More
    Culture Trumps Everything Else

    Culture Trumps Everything Else

    An organization is only as strong as its culture. And since culture is defined by the shared values of its people, thatā€™s where an organization draws its strength from. At JindalX, we are proud of the four values that...
    Read More
    Evolution can be a powerful ally

    Evolution can be a powerful ally

    Jindal Intellicom to Jindal X is a story of two decades of evolution. And I use the word ā€˜evolutionā€™ deliberately because it has been a journey of measured growth by innovating, learning and adapting. The...
    Read More
    Speak To Us
    A unique guide crafted by our experienced CX consultants to help startups achieve never seen before customer retention rates.

      Share Your Contact Details