Blogs

Even more crucial than the good or service you are selling to your customers is their experience. If your user experience is subpar, you risk losing customers to rival brands even if your product is excellent.

Quality customer service is as essential as the experience of your customers. You need to focus on customer satisfaction, use technology innovatively, and deliver exceptional service like JindalX has been doing since 2 decades.

Building a strategy is like making a roadmap for how a company talks to and helps its customers. It's really important because it helps a company give good service all the time and keeps customers happy.

In today's globalized business landscape, partnering with a Business Process Outsourcing (BPO) company in India has become a strategic move for many organizations seeking to enhance operational efficiency.

Business process outsourcing providers come with tons of advantages that can assist your organization to reach your aim at a steady rate and get you closer to success.

Providing outstanding support is not just about resolving issues; it is about crafting remarkable customer experiences that foster loyalty and set your brand apart from the competition.

The market for contact center outsourcing, which was valued at USD 97.22 billion the year before, is anticipated to grow at a CAGR of 7.01% over the following five years to reach USD 145.88 billion.

The average email response times by Travel agencies is 12.53 hrs, Airlines 16.36 hrs and 9.20 hrs by Ground Transportation companies (trains, busses, car rentals).

The significance of a positive customer experience cannot be overstated in achieving business success. It helps create a differentiating factor for businesses in the same industry serving similar demographics and geographies.

According to a Deloitte report titled "Customer service in the digital age", new customer touchpoints are appearing against a backdrop of rising expectations. And why not? Everything is now at the fingertips of customers.

By partnering with a prominent BPO partner, businesses can focus on building their brand and providing high-quality products and services, while the former takes care of the operational logistics of customer service, support, and engagement. 

By leveraging a performance management solution, team leaders can provide timely responses and requisite guidance to their teams to improve their KRAs.

The journey of a good prospective customer begins with product discovery through an advertisement or based on their requirements and continues even after the purchase.

Businesses report 40% improved operational efficiency, 35% enhanced CX and 25% increased business agility by adopting digital CX solutions.

Managing the interaction between different stakeholders like delivery platforms, restaurants, and customers is the key to the success of online food delivery.

Customer experience dynamics are changing rapidly. It is important to understand what people need when they require your service. You should be available to help them quickly and efficiently. That’s why companies are...

In an earlier article AI vs. HI - Are we asking the right questions?, I had written about my views on the ongoing debate about how AI is all set to take over the role of humans in customer support functions. My observations...

The change in customer behavior, resulted from the outbreak of the novel coronavirus has compelled businesses to rethink about what customer care means during these testing times. It has forced organizations to review an...

As entire nations encourage their populations to stay inside to avoid COVID-19, healthcare providers are more active than ever in response to the outbreak of the novel coronavirus. The current environment for...

Revenue Cycle Management (RCM) is a broader term, focusing largely on the financial aspect of healthcare. While it is often believed that revenue cycle interactions are handled as business processes between healthcare...

Will machines take over the world eventually? Movies like Terminator romanced with this idea as far back as 1984. This was thirty five years ago. The last decade and a half has seen significant development in the field of AI,...

An organization is only as strong as its culture. And since culture is defined by the shared values of its people, that’s where an organization draws its strength from. At JindalX, we are proud of the four values that...