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    Reinventing Business Process Outsourcing Services

    Unlock business efficiency, reduce costs, and achieve operational excellence with our AI-enabled business process outsourcing services

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    Trusted by Leading Brands Globally

    Wakefit
    Dunzo
    LoanWise
    IndusIndBank
    Zomato
    telebrands
    Wakefit Dunzo LoanWise IndusInd Bank Zomato TBS

    Tailored Business Process Outsourcing Services for Personalized Experiences

    In today’s digitally competitive world, growing companies juggle between evaluating products & services, onboarding the right employees, optimizing processes, and acquiring new customers. In this growth phase, it’s pivotal to focus on the onboarded customers and turn them into brand advocates and loyalists. After all, you hustled through late nights, numerous meetings, and endless brainstorming sessions. It would all be in vain to not capitalize on your success as customer acquisition costs become more expensive, especially when your competitors are just a click away!

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    At JindalX, we’re driven by the belief that every business, regardless of size or industry, deserves the chance to not just survive, but to thrive and expand. Our mission is clear – to equip organizations with top-tier Business Process Outsourcing solutions that enhance productivity, slash costs, and ignite a culture of innovation. With 23+ years of expertise in the field and a global network of seasoned professionals, we become your steadfast ally in achieving operational brilliance, customer satisfaction and untapped growth. Let’s connect and help you catalyse your transformation towards exponential excellence.

    Be Present Where Your Customers Are

    Omnichannel & multi-lingual customer support to build trust, re-design processes,
    and transform experiences across touchpoints

    Voice

    We embrace a data-driven operating model by bringing multilingual, talented people and digital technologies together to lend a unique voice to your brand. Our service aligns with your brand objectives and helps you gain a competitive advantage.

    Non-Voice

    With our automated distribution systems, custom built CRM’s and omnichannel strategy, non-voice processes that encapsulate mediums like email and chat, we empower you to create new opportunities with your customers and deliver meaningful impact faster.

    HRO

    By leveraging integrated HR consulting prowess and advanced technology expertise, we create custom HRO solutions that help you optimize workforce performance and productivity and drive tangible outcomes.

    Infra

    With cutting-edge technology and expert infrastructure management, we deliver tailored solutions that enhance operational efficiency. Our dedicated team combines deep industry knowledge with advanced technological capabilities to ensure seamless and robust infrastructure support, enabling you to focus on your core business objectives.

    Industries Where We Serve Our BPO Services

    Unlock potential with precise, industry-specific solutions driving excellence and growth

    BFSI

    Cater to the specific customer needs and answer myriad of queries related to products and services like loans, deposits and investment options.

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    Manufacturing

    It's increasingly difficult to compete based on product quality! Build a unique customer experience strategy and win loyalty and improve advocacy.

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    EdTech

    Get a team of customer experience professionals who are passionate about education, technology, and providing your students a better experience!

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    On-demand Delivery

    Resolve billing/payment, driver, or safety-related travel concerns quickly and fairly, and drive operational excellence.

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    Travel and Hospitality

    Serve modern-day, tech-savvy, and empowered travelers with the transparent and impeccable customer service they deserve.

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    Gaming

    Retain existing online gamers, reach a wider audience, improve brand advocacy, and increase overall profits.

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    Cutting-edge tech to automate your traditional processes

    We’ve built automated tech-stack that empowers businesses to optimize manual processes
    and reinvent performance to deliver sustainable business growth

    Custom self-paced learning tool for skilled-based training

    Cloud-based hiring solution for end-to-end WFH operations

    Data-driven hiring, data management, and skill tagging solution

    All-in-one HRMS solution for employee management

    Automated tool for auditing, quality control, and management

    360 performance management solution for employee effectiveness

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    Why Choose Us as Your BPO Service Provider

    End-to-end CX support partner, empowering businesses to modernize processes,
    elevate efficiency, and transform experiences.

    Trust & Transparency

    Our foundation is built on openness and reliability, fostering strong relationships with clients.

    Customized Solutions

    Tailoring strategies to your unique requirements, we deliver solutions that perfectly fit your business.

    Analytics & Reporting

    Data-driven insights provide clarity, enabling informed decisions for continuous improvement.

    Quality Control

    Rigorous processes ensure top-notch services that meet the highest standards.

    Data Security

    Safeguarding your sensitive information is our priority, maintaining utmost confidentiality.

    Hiring & Training Success

    We handpick and nurture talents, ensuring a skilled team that adds value to your operations.

    Embark on a Journey of Exceptional Customer Experience Strategy with JindalX!

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    75%

    Improved CSAT scores for over 4 years by leveraging human insights and cutting-edge technology

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    Zomato

    63%

    Repeat purchases and improved CX through end-to-end sales solutions while improving CSAT

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    Trusted by leading customer:
    Don’t just take our word

    Wakefit - Praveen Reddy

    JindalX’s deep understanding and personalized approach has been instrumental in improving our CSAT.

    “I'm delighted to extend my heartfelt gratitude to our exceptional vendor (JindalX) for their unwavering support in seamlessly managing our call centres. Their swift transition and adept handling of operations have transformed our customer experience, demonstrating a deep understanding of both technical intricacies and the human touch.

    Our vendor's proactive problem-solving and personalized approach have been instrumental in enhancing efficiency and customer satisfaction.

    Their partnership has become an invaluable asset, driving our growth and success while embodying the essence of a true collaborative ally."

    Praveen Reddy
    Sr. Manager, Customer Experience
    Dunzo - Dinesh Joshi

    Deeply impressed by JindalX's commitment to data security and understanding our industry’s complexities.

    “I am delighted to provide this testimonial for Jindal X, our esteemed BPO partner. Their dedication and reliability have significantly contributed to the success and growth of our business.

    From the onset they demonstrated a deep understanding of our industry's complexities and tailored their solutions to meet our unique requirements seamlessly.

    Their unwavering commitment and collaboration is impressive. They have consistently maintained a high level of professionalism, ensuring that all deliverables were met within the agreed timelines. We have also been deeply impressed by Jindal X's commitment to data security and confidentiality. Handling sensitive information is a crucial aspect of our business, and their robust security measures have given us the confidence that our data is in safe hands.”

    Dinesh Joshi
    Assistant GM, Customer Experience
    Zomato - Pranay Das

    JX provided tailored solutions that perfectly aligned with our business goals.

    “Jindalx has always been eager to work on required metrics and often has improved in a quick span. The representatives at Jindalx have always been polite and professional.

    Furthermore, the seamless integration of their services into my business ecosystem highlighted their commitment to a partnership that is truly collaborative. They took the time to understand my unique needs, enabling them to tailor solutions that perfectly aligned with my business goals. This level of customization was a refreshing departure from one-size-fits-all approaches typically encountered elsewhere.”

    Pranay Das
    Head of Delivery Partner Support
    Loanwise - Anurag Mehra

    JindalX has been a game-changer in helping us boost customer interactions & business growth.

    "We are quite happy with the services provided by JindalX. Their team of dedicated agents and managers have greatly improved our customer interactions and boosted our business growth. Partnering with JindalX was a game-changer, and we highly recommend their top-notch call centre solutions."

    Anurag Mehra
    Founder Director
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    Wakefit - Praveen Reddy
    Praveen Reddy
    Sr. Manager, Customer Experience

    JindalX’s deep understanding and personalized approach has been instrumental in improving our CSAT.

    “I'm delighted to extend my heartfelt gratitude to our exceptional vendor (JindalX) for their unwavering support in seamlessly managing our call centres. Their swift transition and adept handling of operations have transformed our customer experience, demonstrating a deep understanding of both technical intricacies and the human touch.

    Our vendor's proactive problem-solving and personalized approach have been instrumental in enhancing efficiency and customer satisfaction.

    Their partnership has become an invaluable asset, driving our growth and success while embodying the essence of a true collaborative ally."

    Dunzo - Dinesh Joshi
    Dinesh Joshi
    Assistant GM, Customer Experience

    Deeply impressed by JindalX's commitment to data security and understanding our industry’s complexities.

    “I am delighted to provide this testimonial for Jindal X, our esteemed BPO partner. Their dedication and reliability have significantly contributed to the success and growth of our business.

    From the onset they demonstrated a deep understanding of our industry's complexities and tailored their solutions to meet our unique requirements seamlessly.

    Their unwavering commitment and collaboration is impressive. They have consistently maintained a high level of professionalism, ensuring that all deliverables were met within the agreed timelines. We have also been deeply impressed by Jindal X's commitment to data security and confidentiality. Handling sensitive information is a crucial aspect of our business, and their robust security measures have given us the confidence that our data is in safe hands.”

    Zomato - Pranay Das
    Pranay Das
    Head of Delivery Partner Support

    JX provided tailored solutions that perfectly aligned with our business goals.

    “Jindalx has always been eager to work on required metrics and often has improved in a quick span. The representatives at Jindalx have always been polite and professional.

    Furthermore, the seamless integration of their services into my business ecosystem highlighted their commitment to a partnership that is truly collaborative. They took the time to understand my unique needs, enabling them to tailor solutions that perfectly aligned with my business goals. This level of customization was a refreshing departure from one-size-fits-all approaches typically encountered elsewhere.”

    Loanwise - Anurag Mehra
    Anurag Mehra
    Founder Director

    JindalX has been a game-changer in helping us boost customer interactions & business growth.

    "We are quite happy with the services provided by JindalX. Their team of dedicated agents and managers have greatly improved our customer interactions and boosted our business growth. Partnering with JindalX was a game-changer, and we highly recommend their top-notch call centre solutions."

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    Frequently Asked Questions

    With 23+ years of extensive experience as a global business process outsourcing company, we recognize the most pressing challenges in the service industry.

    JindalX serves a wide range of industries, including but not limited to finance, healthcare, e-commerce, and manufacturing. Our expertise spans across various sectors, ensuring we can meet your specific industry needs.

    Getting started is simple. Contact us via the provided link, and one of our representatives will reach out to understand your requirements and design a customized solution tailored to your business.

    JindalX stands out due to our commitment to excellence, industry expertise, global network, and cutting-edge technology. We don't just provide services; we become your strategic partner in achieving your business goals.

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