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    Xponential

    Your Outsourcing Partner for
    Exceptional Customer Experience

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    Welcome to JindalX

    Founded in 1999, JindalX, part of the $30 billion OP Jindal Group, is a global outsourcing company delivering exceptional customer experience (CX) solutions for businesses worldwide. We embrace the power of automation, follow a data-driven approach, and harness the human potential to help our partners achieve their business goals.

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    Our Values

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    People First​

    We are committed to creating an inspiring and engaging work environment for our people.

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    Ownership

    We hold ourselves accountable to maximize operational efficiency and create rich user experiences.

    wow customer service

    Innovation

    We embrace innovation to solve the business challenges of today and tomorrow.

    good customer service

    Growth & Opportunity

    We nurture relationships and foster a positive environment to help our people and partners to grow

    Our Solutions

    importance of customer service

    Business Process Management

    Get an integrated digital-first customer journey solution that creates incredible experiences and helps optimize costs.

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    customer experience

    Revenue Cycle Management

    Enabling healthcare practices to reach their revenue cycle goals while maintaining compliance and delivering an excellent patient experience.

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    customer support

    Data Analytics​

    Access patterns and trends, spot anomalies, predict customer behavior and prescribe actions based on accurate insights

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    customer service

    Innovation Services

    Resolve complex business challenges and create exceptional experiences using IOT, analytics, and automation.

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    Business Process Outsourcing (BPO)​

    Voice Process

    Gain a competitive advantage in the marketplace by offering personalized, best-in-class, and multilingual inbound and outbound voice support services…Explore More

    Non-Voice Process

    Outsource non-core back-office functions to a process-driven CX partner — reduce escalations, improve the bottom line, and bring down operational costs. E.g., Chat Support, Email Support…Explore More

    Back Office Support

    Outsource your business processes like payroll, logistics, and administrative tasks by partnering with JindalX to improve operational efficiency and optimize revenue…Explore More

    Industries

    Edtech

    Edtech

    Get a team of customer experience professionals who are passionate about education, technology, and providing your students a better experience!

    Real Money Gaming

    Real Money Gaming

    Retain existing online gamers, reach a wider audience, improve brand advocacy, and increase overall profits.

    Retail and E commerce

    Retail and E-commerce

    Simplify a customer’s shopping journey, help them with their buying decisions, and bring positive feedback to your business. Explore More

    Food Tech

    Food Tech

    Drive business growth, increase order sales and boost customer loyalty with an integrated, omnichannel customer experience (CX) strategy.

    BFSI and Fintech

    BFSI and Fintech

    Cater to the specific customer needs and answer myriad of queries related to products and services like loans, deposits and investment options. Explore More

    On demand Travel

    On-demand Travel

    Resolve billing/payment, driver, or safety-related travel concerns quickly and fairly, and drive operational excellence.

    Manufacturing

    Manufacturing

    It’s increasingly difficult to compete based on product quality! Build a unique customer experience strategy and win loyalty and improve advocacy. Explore More

    HealthCare

    Healthcare

    Address emergency cases and stressful situations with more care, empathy, and urgency, leaving no room for negative customer experiences. Explore More

    Hospitality

    Hospitality

    Serve modern-day, tech-savvy, and empowered travelers with the transparent and impeccable customer service they deserve.

    Blogs

    13 Reasons to Make You Choose Indian Call Centers 

    13 Reasons to Make You Choose Indian Call Centers 

    Indian call centers have emerged as the preferred choice for English-speaking countries, offering a potent blend of linguistic proficiency, cost-effectiveness,...
    15 Reliable Customer Service Principles Agents Need to Hack 

    15 Reliable Customer Service Principles Agents Need to Hack 

    Even more crucial than the good or service you are selling to your customers is their experience. If your user...
    Unlocking Business Success: What Makes a Business Process Management Successful? 

    Unlocking Business Success: What Makes a Business Process Management Successful? 

    Business process management is the discipline to manage and improve business processes. This will enhance the overall performance, efficiency, and...
    Customer Experience: Ways to Turn Dissatisfied Customers into Brand Advocates

    Customer Experience: Ways to Turn Dissatisfied Customers into Brand Advocates

    Happy customers tend to stick around, make repeat purchases, and bring in new business through positive word-of-mouth. However, even the...
    Reach your Goals with Quality Customer Service Experience  

    Reach your Goals with Quality Customer Service Experience  

    Quality customer service is as essential as the experience of your customers. You need to focus on customer satisfaction, use...
    Importance of Customer Support: Thriving in a Competitive Market 

    Importance of Customer Support: Thriving in a Competitive Market 

    Customer support is not merely a reactive function in business but plays a pivotal role in differentiating a company from...

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