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    Welcome to JindalX

    Founded in 1999, JindalX, part of the $30 billion OP Jindal Group, is a global outsourcing company delivering exceptional customer experience (CX) solutions for businesses worldwide. We embrace the power of automation, follow a data-driven approach, and harness the human potential to help our partners achieve their business goals.

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    Our Values

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    People First​

    We are committed to creating an inspiring and engaging work environment for our people.

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    Ownership

    We hold ourselves accountable to maximize operational efficiency and create rich user experiences.

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    Innovation

    We embrace innovation to solve the business challenges of today and tomorrow.

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    Growth & Opportunity

    We nurture relationships and foster a positive environment to help our people and partners to grow

    Our Solutions

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    Business Process Management

    Get an integrated digital-first customer journey solution that creates incredible experiences and helps optimize costs.

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    Revenue Cycle Management

    Enabling healthcare practices to reach their revenue cycle goals while maintaining compliance and delivering an excellent patient experience.

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    Data Analytics​

    Access patterns and trends, spot anomalies, predict customer behavior and prescribe actions based on accurate insights

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    Innovation Services

    Resolve complex business challenges and create exceptional experiences using IOT, analytics, and automation.

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    Business Process Outsourcing (BPO)​

    Voice Process

    Gain a competitive advantage in the marketplace by offering personalized, best-in-class, and multilingual inbound and outbound voice support services…Read More

    Non-Voice Process

    Outsource non-core back-office functions to a process-driven CX partner — reduce escalations, improve the bottom line, and bring down operational costs. E.g., Chat Support, Email Support…Read More

    Back Office Support

    Outsource your business processes like payroll, logistics, and administrative tasks by partnering with JindalX to improve operational efficiency and optimize revenue…Read More

    Industries

    Edtech

    Get a team of customer experience professionals who are passionate about education, technology, and providing your students a better experience!

    Real Money Gaming

    Retain existing online gamers, reach a wider audience, improve brand advocacy, and increase overall profits.

    Retail and E-commerce

    Simplify a customer’s shopping journey, help them with their buying decisions, and bring positive feedback to your business.

    Food Tech

    Drive business growth, increase order sales and boost customer loyalty with an integrated, omnichannel customer experience (CX) strategy.

    BFSI and Fintech

    Cater to the specific customer needs and answer myriad of queries related to products and services like loans, deposits and investment options.

    On-demand Travel

    Resolve billing/payment, driver, or safety-related travel concerns quickly and fairly, and drive operational excellence.

    Manufacturing

    It’s increasingly difficult to compete based on product quality! Build a unique customer experience strategy and win loyalty and improve advocacy.

    Healthcare

    Address emergency cases and stressful situations with more care, empathy, and urgency, leaving no room for negative customer experiences.

    Hospitality

    Serve modern-day, tech-savvy, and empowered travelers with the transparent and impeccable customer service they deserve.

    Blogs

    How Performance Management Solution Improves Customer Experience

    How Performance Management Solution Improves Customer Experience

    What are your individual and team goals? How do you plan to achieve them? And what measures do you and...
    The Role Gamification Plays in Enhancing Customer Loyalty and Retention

    The Role Gamification Plays in Enhancing Customer Loyalty and Retention

    Did you come across The National Education Policy 2020? It recognizes the importance of gamification in education and training. The...
    Manual Dialers to Cloud-Based Systems – How Technology has Evolved and Shaped Customer Experience in the Last 20 Years 

    Manual Dialers to Cloud-Based Systems – How Technology has Evolved and Shaped Customer Experience in the Last 20 Years 

    Do you recall that in the early 2000s when you had to visit a service center or call a technician...
    Revolutionizing Underperforming Sales Numbers with Innovative CX Strategy

    Revolutionizing Underperforming Sales Numbers with Innovative CX Strategy

    A business does not only sell a product or service but also builds the best experience for its customers. The...
    Win-Win Situation: How Outsourcing Customer Service Helps Real-Money Gaming Businesses Achieve Better Results   

    Win-Win Situation: How Outsourcing Customer Service Helps Real-Money Gaming Businesses Achieve Better Results   

    In 2021, the online gaming industry in India was valued at approximately $1.1 billion and is now expected to grow...
    Know When Your Business Needs to Outsource

    Know When Your Business Needs to Outsource

    Even if your business has a bomb service or a product to sell, you need other functions like marketing, technology,...

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