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    Xponential

    Your Outsourcing Partner for
    Exceptional Customer Experience

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    Welcome to JindalX

    Founded in 1999, JindalX, part of the $30 billion OP Jindal Group, is a global outsourcing company delivering exceptional customer experience (CX) solutions for businesses worldwide. We embrace the power of automation, follow a data-driven approach, and harness the human potential to help our partners achieve their business goals.

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    Our Values

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    People First​

    We are committed to creating an inspiring and engaging work environment for our people.

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    Ownership

    We hold ourselves accountable to maximize operational efficiency and create rich user experiences.

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    Innovation

    We embrace innovation to solve the business challenges of today and tomorrow.

    good customer service

    Growth & Opportunity

    We nurture relationships and foster a positive environment to help our people and partners to grow

    Our Solutions

    importance of customer service

    Business Process Management

    Get an integrated digital-first customer journey solution that creates incredible experiences and helps optimize costs.

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    customer experience

    Revenue Cycle Management

    Enabling healthcare practices to reach their revenue cycle goals while maintaining compliance and delivering an excellent patient experience.

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    customer support

    Data Analytics​

    Access patterns and trends, spot anomalies, predict customer behavior and prescribe actions based on accurate insights

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    customer service

    Innovation Services

    Resolve complex business challenges and create exceptional experiences using IOT, analytics, and automation.

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    Business Process Outsourcing (BPO)​

    Voice Process

    Gain a competitive advantage in the marketplace by offering personalized, best-in-class, and multilingual inbound and outbound voice support services…Read More

    Non-Voice Process

    Outsource non-core back-office functions to a process-driven CX partner — reduce escalations, improve the bottom line, and bring down operational costs. E.g., Chat Support, Email Support…Read More

    Back Office Support

    Outsource your business processes like payroll, logistics, and administrative tasks by partnering with JindalX to improve operational efficiency and optimize revenue…Read More

    Industries

    Edtech

    Edtech

    Get a team of customer experience professionals who are passionate about education, technology, and providing your students a better experience!

    Real Money Gaming

    Real Money Gaming

    Retain existing online gamers, reach a wider audience, improve brand advocacy, and increase overall profits.

    Retail and E commerce

    Retail and E-commerce

    Simplify a customer’s shopping journey, help them with their buying decisions, and bring positive feedback to your business. Read More

    Food Tech

    Food Tech

    Drive business growth, increase order sales and boost customer loyalty with an integrated, omnichannel customer experience (CX) strategy.

    BFSI and Fintech

    BFSI and Fintech

    Cater to the specific customer needs and answer myriad of queries related to products and services like loans, deposits and investment options. Read More

    On demand Travel

    On-demand Travel

    Resolve billing/payment, driver, or safety-related travel concerns quickly and fairly, and drive operational excellence.

    Manufacturing

    Manufacturing

    It’s increasingly difficult to compete based on product quality! Build a unique customer experience strategy and win loyalty and improve advocacy.

    HealthCare

    Healthcare

    Address emergency cases and stressful situations with more care, empathy, and urgency, leaving no room for negative customer experiences. Read More

    Hospitality

    Hospitality

    Serve modern-day, tech-savvy, and empowered travelers with the transparent and impeccable customer service they deserve.

    Blogs

    5 BPO Metrics to Track to Improve CX and Business Outcomes

    5 BPO Metrics to Track to Improve CX and Business Outcomes

    The significance of a positive customer experience cannot be overstated in achieving business success. It helps create a differentiating factor...
    5 Ways an Indian Call Center Helps Businesses Improve Customer Experience

    5 Ways an Indian Call Center Helps Businesses Improve Customer Experience

    Common roadblocks to effective in-house voice process management include a lack of well-equipped workforce/ infrastructure, inadequate team training and development,...
    Why Is Managing a High-Performing In-House Voice Process Team Challenging for Companies?

    Why Is Managing a High-Performing In-House Voice Process Team Challenging for Companies?

    Common roadblocks to effective in-house voice process management include a lack of well-equipped workforce/ infrastructure, inadequate team training and development,...
    Customer Service Process in the Digital Age: 3 Proven Tips to Help You Improve Customer Encounters

    Customer Service Process in the Digital Age: 3 Proven Tips to Help You Improve Customer Encounters

    According to a Deloitte report titled "Customer service in the digital age", new customer touchpoints are appearing against a backdrop...
    Never-Ending Dilemma of Choosing the Right Call Center Company

    Never-Ending Dilemma of Choosing the Right Call Center Company

    Do you think it’s feasible for a product-based firm to scale up fast while focusing on non-core, administrative processes like...
    Facilitating On-demand economy growth with impeccable CX

    Facilitating On-demand economy growth with impeccable CX

    The on-demand labor market is expected to flourish by 18.5% annually in the next 5 years. But with the rise...

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