Your Next-Gen Customer Experience Partner

Transform your customer support services with JindalX and experience the transformation instantly

Trusted by Leading Brands Globally

AI-Powered Omnichannel Customer Support Services

In today’s dynamic business landscape, exceptional customer experience isn’t just a luxury; it’s a strategic necessity for all businesses. At JindalX, we’re not just a customer support service provider – we are a new-age CX partner, offering modern businesses with intuitive interactions that are based on human and technology-fuelled insights. We are dedicated to transforming how you engage and delight your customers across touchpoints.

24/7

Global
Support

9+

Industries
Catered

25

Languages
Supported

150+

Global
Clients

5000+

Talented
Workforce

Our Customer Support Services

Transform your customer experience support with JindalX and experience the transformation instantly

Inbound Customer Support

Seamless assistance that delights customers. From inquiries to issue resolution, every interaction will leave a positive impact.

Outbound Customer Support

Strengthen your business with proactive Outbound Support. Timely issue resolution fosters trust, enhances experiences, and nurtures customer relationships.

CX Feedback Management

Continuously gauge NPS and efficiency of your customer experince support through real-time CSAT scoring

Dealer Management

Empower your dealer network. Streamlined tools to manage relationships, orders, and collaboration efficiently.

End-to-End Customer Support Services For All Businesses

Comprehensive customer support solutions tailored for every business need, ensuring seamless interactions from start to finish. Elevate customer satisfaction with our end-to-end expertise.

Voice Support

Gain a competitive advantage in the marketplace by offering personalized, best-in-class, and multilingual inbound and outbound voice support services.

Email Support

Implement an effective, customized and cost-efficient email ticketing system to deliver standardized, high-quality and faster resolutions to your customers’ queries.

Chat Support

Customers love real answers from real humans, not automated AI responses. Provide quick and effective resolutions through an integrated chat support solution.

Back-office Support

Outsource non-core back-office functions to a process-driven front-office CX partner and reduce escalations, improve the bottom line and bring down operational costs.

Why Choose Us as Your Customer Support Partner

End-to-end CX support partner, empowering businesses to modernize processes, elevate efficiency, and transform experiences.

Track. Manage. Improve

Holistic dashboard to track & manage call efficiency and your SLAs with interactive visualizations

Embark on a Journey of Exceptional Customer Experience Strategy with JindalX!

75%

Improved CSAT scores for over 4 years by leveraging human insights and cutting-edge technology

63%

Repeat purchases and improved CX through end-to-end sales solutions while improving CSAT

Wakefit - Praveen Reddy

JindalX’s deep understanding and personalized approach has been instrumental in improving our CSAT.

“I'm delighted to extend my heartfelt gratitude to our exceptional vendor (JindalX) for their unwavering support in seamlessly managing our call centres. Their swift transition and adept handling of operations have transformed our customer experience, demonstrating a deep understanding of both technical intricacies and the human touch.

Our vendor's proactive problem-solving and personalized approach have been instrumental in enhancing efficiency and customer satisfaction.

Their partnership has become an invaluable asset, driving our growth and success while embodying the essence of a true collaborative ally."

Praveen Reddy

Sr. Manager, Customer Experience

Dunzo - Dinesh Joshi

Deeply impressed by JindalX's commitment to data security and understanding our industry’s complexities.

“I am delighted to provide this testimonial for Jindal X, our esteemed BPO partner. Their dedication and reliability have significantly contributed to the success and growth of our business.

From the onset they demonstrated a deep understanding of our industry's complexities and tailored their solutions to meet our unique requirements seamlessly.

Their unwavering commitment and collaboration is impressive. They have consistently maintained a high level of professionalism, ensuring that all deliverables were met within the agreed timelines. We have also been deeply impressed by Jindal X's commitment to data security and confidentiality. Handling sensitive information is a crucial aspect of our business, and their robust security measures have given us the confidence that our data is in safe hands.”

Dinesh Joshi

Assistant GM, Customer Experience

Zomato - Pranay Das

JX provided tailored solutions that perfectly aligned with our business goals.

“Jindalx has always been eager to work on required metrics and often has improved in a quick span. The representatives at Jindalx have always been polite and professional.

Furthermore, the seamless integration of their services into my business ecosystem highlighted their commitment to a partnership that is truly collaborative. They took the time to understand my unique needs, enabling them to tailor solutions that perfectly aligned with my business goals. This level of customization was a refreshing departure from one-size-fits-all approaches typically encountered elsewhere.”

Pranay Das

Head of Delivery Partner Support

Loanwise - Anurag Mehra

JindalX has been a game-changer in helping us boost customer interactions & business growth.

"We are quite happy with the services provided by JindalX. Their team of dedicated agents and managers have greatly improved our customer interactions and boosted our business growth. Partnering with JindalX was a game-changer, and we highly recommend their top-notch call centre solutions."

Anurag Mehra

Founder Director