Shaping Experiences For Next Gen E-com Shoppers

    Empowering e-commerce and retailers to customize customer journey and provide tailored, omni-channel experiences and across channels.

    Trusted by Leading Brands Globally



    CSAT Across Languages


    Improvement In Average Order Value


    Improvement in AHT


    First Call Resolution

    Expert Insights

    Leading American E-Com Giant Improves Repeat Purchase By 63% With JindalX

    The American E-commerce giant partnered with JindalX in 2012 to improve their customer experience across their microsites with our end-to-end to BPM solutions.

    End-to-End Solutions for Omnichannel Customer Experience

    From emerging retailers to gigantic e-commerce marketplaces, customizing CX strategy is critical. With 23+ years of industry expertise, talented people and new-age technology, we go beyond to deliver supreme customer experience across touchpoints.

    We’re a dynamic CX partner, leveraging cutting-edge technology to revolutionize omnichannel customer support for e-commerce and retail businesses. Experience seamless interactions, increased customer satisfaction, and amplified brand loyalty with us across channels.

    • Chat Support
    • Voice Support
    • Email Support
    • Social Media Support
    Experience seamless customer interactions across multiple channels. From addressing product queries to resolving complaints efficiently, our tech-driven approach ensures a superior customer experience.
    • Customer Support
    • Product Queries, Refunds and Returns
    • Sales Support: Up Selling and Cross Selling
    • Abandon Cart Calling
    • Technical Support
    • After Sales and Warranty Claims

    From efficient procurement and seamless logistics to precise inventory management, we ensure your supply chain operates at peak efficiency.

    • Order Management
    • Package Tracking
    • Supplier & Logistics Management
    • Relationship Management
    • Delivery Support (RTO & NDR)

    Digital Customer Experience

    Personalizing Every Interaction, Journey, and Experience

    We use leverage AI-powered tech, human insights, and strategy to streamline workflows, enhance efficiency, and significantly reduce costs in providing omnichannel CX, enabling you to stand out.

    Operational Excellence and Experience

    We redefine operational efficiency by combining tailored strategies with AI-powered optimization. This not only reduces costs but also enhances the overall customer experience.

    Talent Acquisition & Training

    Our 23+ years of expertise lies in large-scale, multilingual talent acquisition. We leverage our tech solution to expedite the hiring process and effectively manage our large talent pool. Our rigorous industry-specific training programs ensures to build a dynamic workforce that adapts and excels in dynamic BFSI environments.

    Cutting-Edge Tech and Infra

    We have a holistic infrastructure integrated with advanced AI technology, that assists in automating processes to offer innovative solutions, ultimately enabling us to deliver secure, safe, and supreme customer experience to multi-national conglomerates.

    Take a Forward Step Towards Unwavering Security, Excellence, and Experience

    Amplify Your Efficiency, Excellence and Growth

    In today’s rapidly evolving digital landscape, JindalX is dedicated to transforming e-commerce and retail experiences. We’re committed to delivering seamless, engaging, and efficient customer interactions at every touchpoint. Leveraging new-age technology and human insights, we offer intuitive and tailored customer support services round-the-clock. Our focus on elevating your digital engagements ensures that you can manage your retail experiences effortlessly, allowing you to concentrate on what truly matters in your business journey.

    Data Security and Compliance

    Ensure the highest level of data security and compliance with JindalX. We implement state-of-the-art measures to safeguard your financial information, providing peace of mind and trust.

    Cost Efficient

    At JindalX, we understand the value of your resources. Our cost-efficient solutions are designed to optimize your financial processes, enhancing profitability and sustainability.

    Personalized Customer Experience

    Experience financial services personalized to your unique needs with JindalX. Our customer-centric approach ensures that you receive tailored solutions, fostering trust and satisfaction.

    Success Stories


    Improvement in overall revenue growth


    Increase in repeat purchases across multiple e-commerce marketplaces


    Savings in cost with outsourcing?

    Speak With Our CX Expert Today

    We deliver global customer support through AI and human intelligence

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