Shaping Experiences For Next Gen E-com Shoppers
Empowering e-commerce and retailers to customize customer journey and provide tailored, omni-channel experiences and across channels.
Trusted by Leading Brands Globally
>93%
CSAT Across Languages
17%
Improvement In Average Order Value
15%
Improvement in AHT
>89%
First Call Resolution
Expert Insights
Leading American E-Com Giant Improves Repeat Purchase By 63% With JindalX
The American E-commerce giant partnered with JindalX in 2012 to improve their customer experience across their microsites with our end-to-end to BPM solutions.
End-to-End Solutions for Omnichannel Customer Experience
From emerging retailers to gigantic e-commerce marketplaces, customizing CX strategy is critical. With 23+ years of industry expertise, talented people and new-age technology, we go beyond to deliver supreme customer experience across touchpoints.
We’re a dynamic CX partner, leveraging cutting-edge technology to revolutionize omnichannel customer support for e-commerce and retail businesses. Experience seamless interactions, increased customer satisfaction, and amplified brand loyalty with us across channels.
- Chat Support
- Voice Support
- Email Support
- Social Media Support
Experience seamless customer interactions across multiple channels. From addressing product queries to resolving complaints efficiently, our tech-driven approach ensures a superior customer experience.
- Customer Support
- Product Queries, Refunds and Returns
- Sales Support: Up Selling and Cross Selling
- Abandon Cart Calling
- Technical Support
- After Sales and Warranty Claims
From efficient procurement and seamless logistics to precise inventory management, we ensure your supply chain operates at peak efficiency.
- Order Management
- Package Tracking
- Supplier & Logistics Management
- Relationship Management
- Delivery Support (RTO & NDR)
Digital Customer Experience
Personalizing Every Interaction, Journey, and Experience
We use leverage AI-powered tech, human insights, and strategy to streamline workflows, enhance efficiency, and significantly reduce costs in providing omnichannel CX, enabling you to stand out.
Operational Excellence and Experience
We redefine operational efficiency by combining tailored strategies with AI-powered optimization. This not only reduces costs but also enhances the overall customer experience.
Talent Acquisition & Training
Our 23+ years of expertise lies in large-scale, multilingual talent acquisition. We leverage our tech solution to expedite the hiring process and effectively manage our large talent pool. Our rigorous industry-specific training programs ensures to build a dynamic workforce that adapts and excels in dynamic BFSI environments.
Cutting-Edge Tech and Infra
We have a holistic infrastructure integrated with advanced AI technology, that assists in automating processes to offer innovative solutions, ultimately enabling us to deliver secure, safe, and supreme customer experience to multi-national conglomerates.
Amplify Your Efficiency, Excellence and Growth
In today’s rapidly evolving digital landscape, JindalX is dedicated to transforming e-commerce and retail experiences. We’re committed to delivering seamless, engaging, and efficient customer interactions at every touchpoint. Leveraging new-age technology and human insights, we offer intuitive and tailored customer support services round-the-clock. Our focus on elevating your digital engagements ensures that you can manage your retail experiences effortlessly, allowing you to concentrate on what truly matters in your business journey.
Data Security and Compliance
Ensure the highest level of data security and compliance with JindalX. We implement state-of-the-art measures to safeguard your financial information, providing peace of mind and trust.
Cost Efficient
At JindalX, we understand the value of your resources. Our cost-efficient solutions are designed to optimize your financial processes, enhancing profitability and sustainability.
Personalized Customer Experience
Experience financial services personalized to your unique needs with JindalX. Our customer-centric approach ensures that you receive tailored solutions, fostering trust and satisfaction.
Success Stories
25.1%
Improvement in overall revenue growth
63%
Increase in repeat purchases across multiple e-commerce marketplaces
60%
Savings in cost with outsourcing?
Speak With Our CX Expert Today
We deliver global customer support through AI and human intelligence
