SUCCESS STORIES

    Transforming Education

    EDTech’s Journey To Brand Excellence With JindalX.

    Case Study

    The client engaged us to overcome their customer service challenges and revamp their approach. In response, we devised strategic solutions tailored to their needs, enhancing efficiency and user satisfaction.
    With millions of users relying on their platform for buying and selling goods, ensuring a seamless and efficient customer experience was paramount. However, their existing customer support infrastructure struggled to keep up with the growing volume of inquiries, leading to delays in response times and a decline in user satisfaction.
    The client approached us seeking a solution to overcome their customer service challenges. To address these roadblocks and revamp their customer service, our team of experts first held a board discussion with the client and our CX professional to work on the solution.
    The client approached us seeking a solution to overcome their customer service challenges. To address these roadblocks and revamp their customer service, our team of experts first held a board discussion with the client and our CX professional to work on the solution.
    We recently introduced AI-powered chat campaigns, enhancing the client’s engagement with customers and providing them with instant support and information.
    The partnership was forged with a strategic intent to enhance various facets of the edtech platform, and the outcomes were nothing short of revolutionary.
    To alleviate the customer service overload, JindalX implemented AI-powered chatbots that could handle routine inquiries, leaving human agents to focus on more complex issues.
    JindalX’s solution integrated and optimized guest experiences across various channels, ensuring a seamless, unified, and exceptional experience, irrespective of how guests choose to interact with our client.
    The partnership with JindalX yielded significant improvements in our client’s omnichannel e-commerce operations.
    We devised a comprehensive omnichannel strategy to unify the bank’s customer support channels.
    We developed a customized sales and CX solution that encapsulated an omnichannel real-time analytics dashboard and a team of fifteen renewal advisors across tier-1 cities
    We also helped them save overhead costs, increase their account penetration by 2.5X, reduce the cost to collect, and improve the dollars collected for the original creditor by 1.5X.
    The client received complaints mostly from the people getting trapped in the lifts (p-trap) and owners, who were concerned with the slow movement of lifts and pending maintenance cases.
    We have recently designed an Amazon Redshift-based cloud data warehouse solution, “IntelliCRM DWH”, for the client.
    We hired a well-spoken group of people who went through different techniques, intelligence tests & training modules and mock drills to get prepared for real-life medical emergency-based calls.
    We designed an integrated Amazon Redshift-based cloud data warehouse solution, “IntelliCRM DWH” built with the best technology and ability to handle large scale data sets.
    JindalX built a tech-focused customer experience (CX) strategy that enabled smart volume predictions and staffing based on social events, festivals, sports events, and lunch/ dinner hours.
    This well-known restaurant aggregator and food delivery start-up is no stranger to introducing new features and products.
    Seasonal variations and unplanned events require expert handling.
    Start-ups that outsource, save up to 60% of their overhead costs.
    In the consumer electronics space, influx of new brands & products has drastically risen, due to which customer Xperience has become a key differentiator
    Due diligence by our teams revealed that a leading healthcare service provider lost $3 Mn+ due to low accuracy, increased denials and almost 50% claims in A/R for more than 90 days.
    Managing scheduling and support operations for Japanese large air-conditioning manufacturer.
    Customer excellence is the art of winning the customer’s heart by thinking ahead and beyond the expectations of your customers.
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