S
Stabilize
Identify the critical-to-quality parameters and transition the process while keeping them stable. This is usually achieved within the first quarter of process migration.
Digital Transformation
Digital Transformation
Digital transformation has altered the communication landscape forever, giving a voice and choice (of mediums) for customer interaction like never before.
Organizations face a challenge in adapting their legacy processes and systems to provide the next level of customer experience. Where most organizations falter in making this transition is their focus on matching the market rather than customer expectations. JindalX has developed a proprietary digital transformation model called S.A.I.N.T, which is need-based and provides a seamless integration for clients.
S . A . I . N . T
Our proprietary digital transformation model.
A
Analyse
Study the processes thoroughly to identity the right-fit areas that are ripe for a digital makeover.
I
Initialise
Implement identified digital tools and technologies as proof-of-concept where required. We analyse it at every stage and take proactive steps to ensure a seamless transition.
N
Normalise
Once proved, implement it across larger volumes and processes while maintaining a close watch on the key performance indicators.
T
Transform
Measure outcome by comparing results achieved against projected numbers upon completion of the transformation process.
Our Digital Levers
Digital Automation
Identify right-fit automation channels like Robotic Process Automation, Speech Analytics and IVR to maximize desired outcomes.
Shift-left & Channel Optimisation
Increased self-service options is much in demand by customers. We identify and propose right-fit solutions such as usage of IVR, Mobile Apps etc., which we then promote through our contact center operations.
Cloud Solutions
We use cloud to organize our solutions and equip clients with real-time access, as it equips us with enhanced flexibility and scalability.