From Customer Acquisition to Retention: Unlock the Power of CX

Transform how your teams deliver value across customer touchpoints and build lasting relationships

Trusted by Leading Brands Globally

Digital Mastery: From Customer Acquisition to Retention, and Everything in Between

Customer acquisition and retention serve as the cornerstone for company growth, yet many businesses face challenges in attracting and converting the right customers. High customer acquisition costs, traditional processes, and limited resources pose significant challenges for companies to onboard and retain customers. JindalX helps businesses navigate these challenges by adopting digital and customer-first approaches and leveraging omnichannel lead generation strategies to optimize customer interactions, increasing conversions and fostering long-term customer loyalty – while ensuring cost-efficiency.

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Industries Catered

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Languages Supported

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Global Clients

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Talented Workforce

AI-powered Omnichannel Solutions to Win & Keep Customers

Harnessing the power of people and technology to create tailored solutions for our business partners to stay relevant and thrive.

Turn Leads into Customers

Our data-driven approach and GenAI-powered methodologies identify and prioritize high-quality leads aligned with your business goals. By streamlining the qualification process, we empower your sales team to focus on the most promising leads, boosting conversion rates and maximizing sales efficiency.

Seamless Onboarding

We, at JindalX, specializes in providing seamless and engaging onboarding experiences that captivate customers from the inception. Our tech-centric approach ensures a smooth transition, guiding customers through personalized interactions and intuitive processes.

Effective Customer Retention

Our tailored retention strategies cultivate enduring customer relationships. With personalized customer interactions, predictive insights, and proactive engagement, we foster loyalty and trust creating a nurturing environment that fuels long-term partnership and growth.

We are partnering with pioneering brands globally to improve business operations through digital transformation, cognitive AI and human intelligence. Our 23 years of diverse expertise and AI-fuelled proprietary technology stack empower brands to navigate the next and stay ahead in customer excellence.

Sourcing & Hiring the Right Fit

We leverage our AI-powered, intelligent, and scalable hiring platform, Xplore, that empowers our TA teams to hire the right profiles quickly at scale – saving time and cost.

From Right Fit to Certified Super Agents

Our comprehensive on-site classroom training is aided with Insight to empower Associates get hands on experience on product and process to provide excellent service.

AI-powered Quality Auditing for 100% Accuracy

Automate auditing of omnichannel customer interactions by 100% and score conversations based on custom parameters.

Data-Driven Insights to Improve ROI

Our comprehensive on-site classroom training is aided with Insight to empower Associates get hands on experience on product and process to provide excellent service.

Exceed Every Customer Expectation

End-to-end CX support partner, empowering businesses to modernize processes, elevate efficiency, and transform experiences.

Embark on a Journey of Exceptional Customer Experience Strategy with JindalX!

75%

Elevating CX: A Success Story in Omnichannel E-Commerce with JindalX

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63%

Improved CSAT score from 65% to 90% for a manufacturing company

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Trusted by leading brands:
Don’t just take our word

Wakefit - Praveen Reddy

JindalX’s deep understanding and personalized approach has been instrumental in improving our CSAT.

“I'm delighted to extend my heartfelt gratitude to our exceptional vendor (JindalX) for their unwavering support in seamlessly managing our call centres. Their swift transition and adept handling of operations have transformed our customer experience, demonstrating a deep understanding of both technical intricacies and the human touch.

Our vendor's proactive problem-solving and personalized approach have been instrumental in enhancing efficiency and customer satisfaction.

Their partnership has become an invaluable asset, driving our growth and success while embodying the essence of a true collaborative ally."

Praveen Reddy

Sr. Manager, Customer Experience

Dunzo - Dinesh Joshi

Deeply impressed by JindalX's commitment to data security and understanding our industry’s complexities.

“I am delighted to provide this testimonial for Jindal X, our esteemed BPO partner. Their dedication and reliability have significantly contributed to the success and growth of our business.

From the onset they demonstrated a deep understanding of our industry's complexities and tailored their solutions to meet our unique requirements seamlessly.

Their unwavering commitment and collaboration is impressive. They have consistently maintained a high level of professionalism, ensuring that all deliverables were met within the agreed timelines. We have also been deeply impressed by Jindal X's commitment to data security and confidentiality. Handling sensitive information is a crucial aspect of our business, and their robust security measures have given us the confidence that our data is in safe hands.”

Dinesh Joshi

Assistant GM, Customer Experience

Zomato - Pranay Das

JX provided tailored solutions that perfectly aligned with our business goals.

“Jindalx has always been eager to work on required metrics and often has improved in a quick span. The representatives at Jindalx have always been polite and professional.

Furthermore, the seamless integration of their services into my business ecosystem highlighted their commitment to a partnership that is truly collaborative. They took the time to understand my unique needs, enabling them to tailor solutions that perfectly aligned with my business goals. This level of customization was a refreshing departure from one-size-fits-all approaches typically encountered elsewhere.”

Pranay Das

Head of Delivery Partner Support

Loanwise - Anurag Mehra

JindalX has been a game-changer in helping us boost customer interactions & business growth.

"We are quite happy with the services provided by JindalX. Their team of dedicated agents and managers have greatly improved our customer interactions and boosted our business growth. Partnering with JindalX was a game-changer, and we highly recommend their top-notch call centre solutions."

Anurag Mehra

Founder Director