1 bad instance and 89% customers will choose another company for their next purchase
Customer Experience in E-commerce
White Paper, CX in ECommerce
Ecommerce has one of the highest customer volatilities –
12 positive experiences to compensate for one negative experience
Customer Experience is Paramount and Irreplaceable
It takes 10X effort to get the customer to download the app but just 1 instance to delete it
Omni-channel H2H (human-to—human) resolutions are both efficient and effective for customer retention
Seasonal variations upto 400% can be managed by a specialized partner
Lack of readiness during seasonal variations and spikes can result in more than 15% loss of customers
JindalX Advantage
We have extensive experience in taking care of e-commerce partners through our:
Omni-channel Support
Chat | Email | Voice | Social Media
- Absolute accuracy & optimum CX with up to 4 concurrent chats
- Fastest response time and 24×7 support
- Propensity engines for intelligent solutions and 90% First-Contact-Resolution (FCR)
- Proactive social media interactions and end-to-end resolution to grievances
We give what your e-commerce business needs:
- Personalized and human-centric customer services
- Gamification based process training led by technology
- Customer Engagement for propensity-based x-selling
- Instant support for abandoned carts via multiple touchpoints
- BI led ‘JX Techpack’ to give real-time 360º view of operations
JindalX is a global business outsourcing company creating success stories for over 20 years. We’re the dreamers, creators, and innovators with a vision to help our business partners, clients, and people achieve exponential growth.
