The Impact
Exceptional customer experience starts with Exceptional customer support
#1
Exceptional customer support for any business type
40%
Cost-effective Models
>90%
First Time/Call Resolution
Your Next-Gen Call Center Services Outsourcing Partner
Get a team of skilled customer experience professionals to help you deliver excellent customer services to your customers at every touchpoint.
- 25+ Years of BPO Experience
- Voice Support: Inbound & Outbound
- Non Voice: Live Chat & Email Support
- Back Office Support
- HRO Services
- Robust Infrastructure Support
Trusted by Leading Brands Globally
Tailored to solve your pain points
Dropping CSAT
Outsourced call center not delivering results
Manpower Crunch
Lack of resources to setup an in-house team
Expensive Infra
In affordable infra and high-tech for better performance
Seasonal Demand
Difficult to manage the increased workload during peak seasons.
Inadequate Training
Training in-house support agents is time-consuming
Longer Customer Wait Time
Poor response times and customer satisfaction
Scattered Data
Data analytics and business intelligence
Inflexible Operations
No flexibility to scale up or down
Your Next-Gen Customer Support Partner
With emerging e-commerce businesses, offering just a killer product isn’t enough to succeed. Businesses and marketplaces require exceptional customer experience to attract, engage and retain customers. JindalX offers a transformative approach, revolutionizing every interaction between your customers and brands.
With over two decades of experience in providing customer support services worldwide, JindalX recognizes the essential elements for customer acquisition, satisfaction, and retention. We craft personalized CX strategies for our partners and empower them to create an unforgettable experience for their clients.
Extraordinary Customer Support For Extraordinary Businesses
Unlock your customer growth and retention with impeccable customer support
Next-Gen Omnichannel CX Solutions
- Omnichannel Integration
- Abandoned Cart Conversion
- Seasonal Scaling Support
- Upselling & Cross-selling
- Lead Generation
- Voice & Non-Voice Process
- Chat Support
- Email Channel
- Social Media Interaction
Personalized reports that your daily decisions more confident and data driven.
Data analytics & reporting to help e-commerce businesses gain valuable insights into customer behavior, buying patterns, and spot trends like:
- Customer Engagement Hotspots
- Customer Preferences
- Revenue leaks
- NDR/ RTOs
We harness the power of AI technologies, empowering businesses to revolutionize operations and gain an unstoppable competitive edge through next-gen solutions.
We help you Integrate AI-powered chatbots to handle routine customer queries and provide quick responses, freeing up human agents to focus on more complex issues.
- AI Powered chatbots
- WhatsApp automation
- Customized CRM
- In-house IT team to tackle any technical challenges.
End-to-End Customer Support For All Businesses
Comprehensive customer support solutions tailored for every business need, ensuring seamless interactions from start to finish. Elevate customer satisfaction with our end-to-end expertise.
Voice Support
Gain a competitive advantage in the marketplace by offering personalized, best-in-class, and multilingual inbound and outbound voice support services.
Email Support
Implement an effective, customized and cost-efficient email ticketing system to deliver standardized, high-quality and faster resolutions to your customers’ queries.
Chat Support
Customers love real answers from real humans, not automated AI responses. Provide quick and effective resolutions through an integrated chat support solution.
Back-office Support
Outsource non-core back-office functions to a process-driven front-office CX partner and reduce escalations, improve the bottom line and bring down operational costs.
Supercharge your customer support with JindalX
Pioneer in BPM & IT industry for the past 23 years and an arm of $100 billion OP Jindal Group.
5+ Global Locations
7+ Language Support
40+ E-com Customers
5000+ Workforce
See How Our Customer Drive Impact
Boost Productivity & Drive More Customer Success
With excellent, exceptional, and extraordinary customer support sercice
End-to-End Solutions
Experience the convenience of a one-stop-shop for all your eCommerce needs. Whether it's designing visually stunning websites, optimizing product listings, implementing secure payment gateways, or strategizing digital marketing campaigns, we have you covered from inception to implementation.
Data-Driven Insights
Harness the power of data to make smarter, more informed business decisions. Our advanced analytics tools provide valuable insights into customer behavior, sales trends, and marketing performance, empowering you to optimize strategies and maximize your ROI.
Personalized Customer Experiences
Delight your customers at every touchpoint with personalized shopping experiences that keep them coming back for more. From intuitive navigation and responsive design to customized recommendations and tailored promotions, we help you forge genuine connections that drive loyalty and skyrocket sales.
Seamless Integration
Effortlessly connect your eCommerce platform with third-party applications, marketplaces, and logistics partners. Our seamless integrations ensure smooth data flow, centralized management, and enhanced operational efficiency, allowing you to focus on what matters most-growing your business.
Profitability and Scalability
In the last decade, we have successfully helped clients devise strategies for shifting CX support to cost-effective markets, resulting in an impressive average reduction of 45% in their overall service costs.
Trust and Transparency
Collaborating with innovative AI partners, we enhance our clients' in-house solutions. At JindalX, our standout feature lies in our extensive content moderation capabilities, handling up to a billion pieces of content annually. This includes user-generated and seller content, enabling us to create a safe and secure shopping environment.
