Mumbai (Thane)
    Posted 1 month ago


    Job Profile:Quality Analyst (Outbound Sales – Gujrati/Marathi)
    Job Category:Training & Quality
    Job Location:Mumbai (Thane)
    Experience:1 Year
    No. Of Opening:Full Time
    • Auditing Transactions (Inbound and outbound Voice)
    • Process audits to check variations.
    • Associate coaching and feedback.
    • Action planning to improve Quality scores.
    • Design and implement new ways to improve performance / qualitative delivery.
    • Act as a customer advocate and highlight process gaps.
    • Participate in calibration sessions.
    • Conducting Quality orientation session for new hires.
    • Analysis of Excel, PPT Skills, and TNI implementation
    • Hands-on with Dashboard and Quality reports 
    • Flexible in 24*7 shift, 5.5 days working specially on Saturdays and Sundays
    • Excel test to be conducted in the beginning on basic QC Tool/ Excel
    • Excellent written and verbal communication skills (Hindi and English both)
    • Graduate/Postgraduate with a minimum of 1 year of transactional Quality experience.
    • Exposure to voice transactional Quality (Inbound).
    • Ability to get out of the box and process improvement initiatives.
    • Drive robust action planning and interventions to meet and exceed targets

    Job Features

    Job Category

    Training & Quality

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