JobsTraining & Quality

Assistant Manager – Quality (Outbound Sales)

Full Time

Gurugram

Posted 1 month ago

Job Profile:	Assistant Manager – Quality (Outbound Sales)
Category:	Training & Quality
Job Location:	Gurugram
Experience:	1 Year
Job Type:	Full Time
Education:	Graduate
Job Description:	Auditing Transactions (Inbound and outbound Voice) Process audits to check variations. Associate coaching and feedback. Action planning to improve Quality scores. Design and implement new ways to improve performance / qualitative delivery. Act as a customer advocate and highlight process gaps. Participate in calibration sessions. Conducting Quality orientation session for new hires. Analysis of Excel, PPT Skills, and TNI implementation Hands-on with Dashboard and Quality reports Flexible in 24*7 shift, 5.5 days working specially on Saturdays and Sundays Excel test to be conducted in the beginning on basic QC Tool/ Excel
Desired Candidate:	Excellent written and verbal communication skills (Hindi and English both) Graduate/Postgraduate with a minimum of 1 year of transactional Quality experience. Exposure to voice transactional Quality (Inbound). Ability to get out of the box and process improvement initiatives. Drive robust action planning and interventions to meet and exceed targets

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Training & Quality