Transforming the way, you interact with your customers!
Customer service requires a unique setup which includes telephony management, automatic call distributors, integrated voice response units, computer-telephony integration, custom-built CRM and queue management. Managing all of this as well as people is complex in a growth-oriented, fast-paced product or a service-based company.
You need a Business Process Outsourcing (BPO) partner who’s equally invested in your long-term growth. A call center provider that knows your success is their success and can help you build better relationships with existing customers, acquire new customers, and scale seamlessly.
Our flexible, real-time, intelligent and extensive Business Process Outsourcing (BPO) solution helps you solve critical customer support challenges and drive superior customer experiences, while reducing time to market and total cost of ownership.
Grow Your Business with Our Call Center Services
40%
Cost-effective Models
>90%
First Time/Call Resolution
100%
Legal Compliance
24×7
Delight Your Customers
What do we offer?
Maintain a unified brand voice through omnichannel support
Voice Process
We embrace a data-driven operating model by bringing multilingual, talented people and digital technologies together to lend a unique voice to your brand. Our service aligns with your brand objectives and helps you gain a competitive advantage.
- Inbound Voice Support
- Outbound Voice Support
Non-Voice Process
With our automated distribution systems, custom built CRM’s & omnichannel strategy, non-voice processes that encapsulate mediums like email & chat, we empower you to create new opportunities with your customers and deliver meaningful impact faster.
- Email Support
- Chat Support
- Back-office Support
Why Choose JindalX?
Trust and Transparency
Founded in 1999, we are a part of the esteemed OP Jindal Group. We are present across 7+ locations and have served over 50 clients spanning 9 industries worldwide.
Data-driven Operating Model
Our decisions are guided by data. We help our partners make strategic decisions based on data analysis and interpretation delivered through real-time and time-bound reports.
Customized Tech Solutions
We believe in making a tangible impact through technology. We build innovative, custom AI/ ML-based chatbots, CRM and cloud solutions for businesses to streamline operations and maximize business efficiency.
People-centric Approach
JindalX is a people-first organization. We build a talented team of empathetic and authentic brand ambassadors who understand, relate, and provide effective resolutions that help you create better experiences.
Get a winning customer support team to drive exceptional outcomes
INTERESTED?
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